Refund policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at simmypremiumhair@yahoo.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Simmspremiumhair@yahoo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to hygiene and quality standards, we do not accept return on wigs that have been worn, altered, installed, or used in any way.

Any wig that shows signs of wear, including but not limited to odor such as sweat, perfume, smoke, or any other scent, will not be eligible for return or store credit.

Additionally, wig must be returned in the exact same condition as received- unworn, unwashed, unaltered, with lace uncut, and in the original packaging.

Items that do not meet these conditions will be declined and returned to the customer.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Store Credit Policy
At Simmy Premium Hair, customer satisfaction is very important to us. Once your return has been received and carefully inspected, you will be notified of the approval status.

If your return is approved, a store credit will be issued within 5-10 business days. The store credit will be sent via email and may be applied toward any future purchase with us.

Please note that all approved return are issued as a store credit only. Store credit is non-refundable, and cannot be redeemed for cash.

If more than 15 business days have passed since we’ve approved your return and you have not received your store credit, please contact us at simmypremiumhair@yahoo.com, and our team will gladly assist you.

Thank you for choosing Simmy Premium Hair where quality meets confidence.